FAQ's

 

 

We hope that the detailed information on the property pages will have given you lots of information but we know there are many important things to consider when planning a holiday. So we have written up some of the frequently asked questions below.


How can I book?

Once you have selected the property you would like to stay at, click “Book Now”. On this page select your property you wish to book and fill out all the fields marked with a star that are important for us to process your reservation.
 

How do I pay for my booking?
A deposit of 50% of the total cost of the booking is required to secure your booking. The remaining balance payment is required 60 days prior to the arrival date.

Bookings made less than 60 days before your arrival date must be paid in full at the time of booking. The balance must be paid so as to arrive no later than 60 days before the commencement of your holiday. If the balance is not received by the due date then your holiday will be treated as a cancellation and subject to the necessary cancellation fees.  

Do you charge booking fees?

No. There are no hidden extras.  


Is it really cheapest to book direct through you?

Yes indeed it is. We are unique as an agency focusing on adding as much value to you the guest but also to our owners of our properties. We operate very differently to the main booking agencies or platforms as we do not pass on all the charges and fees to our owners or guests. By working closely with the owners of our properties we can therefore negotiate great prices for you so you can be certain you are getting the best offer.

 

What is the cancellation policy?
All cancellations must be made immediately by phone call and then after in writing.

Cancellation fees are based on the number  of days before the start date of your trip that we receive your notice to cancel (or on which you are deemed to have cancelled). Charges are as follows:

More than 90 days = 25% of total cost (or 50% of booking deposit)
60 to 90 days = 50% of total cost (or 100% of  booking deposit)
31 to 59 days = 75% of total cost
30 days or less = 100% of total cost

 

We need to change the dates of our holiday, is this possible?

Sometimes plans need to be amended and we totally understand. Please email or call us to discuss this as we will always do our best to help if we can.
 

Can I bring my pet on holiday?

Yes of course, but please check that the property is pet friendly before booking. Not all our properties accept pets.
 

What are the pet terms and conditions?
Our pet terms and conditions can be read here.

Is there a fee to bring my pet?

Yes, the fee is £25.00 per pet. We ask all guests to declare any pets upfront at the time of the booking. Failure to report any pets inside the property could result in a loss of your security deposit.


When will I receive arrival instructions?

An email with all the essential pre-arrival information will be sent 7 days before your check-in date.
 

When can I check-in?

You can check-in from 2pm on the day of your arrival.
 

Can I arrive earlier than the check-in time?

We try and make properties available as early as we can but with most changeovers being on the same day arriving before 2pm is sometimes not possible. If you do arrive early it is always suggested to contact us and we can tell you whether we can support this.
 

What happens if I can’t get into my property on arrival?

This shouldn’t happen, but if it does call the team immediately and we will advise you directly or send a member of the team to your rescue.
 

When is check-out?
Check-out is generally 10am but please see the individual property descriptions as this may vary by property. 

Can I have a later check-out?
We will do our best where we can to support you if needed but this cannot always be arranged due to changeovers being on the same day.

 

Where can I park during my stay if there is no onsite parking?
Please contact the team directly and we can advise where to park for each of the properties as each property is different.

 

Can I smoke in the property?

All our properties are non-smoking.

Are towels and linen provided?
Towels and linen are provided, but please bring your own beach towels and towels for the pool if you are at a property with a swimming pool. Please also bring your own linen if you are using the travel cots provided. Beds will be made up on arrival for the number of guests that have been detailed on the booking. In an effort to reduce water and energy waste we ask that you only use extra linen stored in the property if really needed. 

Can we request a travel cot and high-chair?

All our properties have a travel cot and high chair included. Please bring your own linen for the travel cot. If you require more than one during your stay please contact the team and we will do our best to accommodate your request as others in our additional properties may not be in use and we can arrange for these to be ready for your arrival.
 

What if I break or damage something. Will I loose my security deposit?
Minor breakages (broken glasses etc) are often accidental and is natural wear and tear which we understand, and we will not deduct small breakages from your security deposit. Major damage or breakages will however be assessed in more detail once you have departed and may result in loss of some, or all, of the security deposit. We ask that all damage or breakages no matter how small are reported to the owners immediately so that the guest experience for any subsequent guests is not impacted. 

 

Are swimming pools supervised?

Swimming pools are unsupervised unless stated in the property description. Children must be supervised at all times whilst using the swimming facilities. Whilst every measure possible has been taken to make the swimming area as safe as possible, all facilities are used at your own risk.

 

What are the swimming pool opening times?

Opening times for swimming pools vary by property and will be included in the Guest Information Pack at each property. We will email you this two weeks before your arrival date. Please note that most outdoor swimming pools on a development are only open from April to September each year, If you have any questions before your stay please contact the team.


What is the process to check accessibility to one of our properties?

Please contact us prior to booking if you have concerns about accessing any potential property you are considering booking. Due to each property being unique and every guests access requirements being different we suggest you contact the team who can answer your questions with regards to the property in question so you can determine if this will be suitable for your stay.

Can I get an online grocery order delivered to the property?

Tesco, Asda and Sainsbury’s all deliver to our properties. Just make sure you remember to pick a delivery time that you will be in to take the delivery and make the driver aware of any special access instructions. 

 

I still haven't found the answer to what I am looking for. How can I contact you?

Telephone – 07919178336
Email – enquiries@saltwaterescapes.co.uk
Facebook Messenger

What hours can I contact the team?
You can contact us 24 hours a day, 7 days a week. In most cases we will do our best to reply within 2hrs. If we are unable to answer your call please leave a message and we will get back to you as soon as we can.

 

I have a holiday home in Brixham. How do I let my property with Saltwater Escapes?
We would love to talk to you about how Saltwater Escapes can help. Please see our Owners page and get in touch with us to see how we can help you.

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