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FAQ's

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We hope that the detailed information on the property pages will have given you lots of information but we know there are many important things to consider when planning a holiday. So we have written up some of the frequently asked questions below.


How can I book?

Once you have selected the property you would like to stay at, click “Book Now”. Select the dates of your stay, the number of adults/children and whether there are any dogs on the booking and then you can book. If  you wish to book over the telephone please call us on 01803500809, Monday - Friday, 9am - 5pm. 
 

How do I pay for my booking?
A deposit of 25% of the total cost of the booking is required to secure your booking. The remaining balance payment is required 60 days prior to the arrival date.

Bookings made less than 60 days before your arrival date must be paid in full at the time of booking. The balance must be paid so as to arrive no later than 60 days before the commencement of your holiday. If the balance is not received by the due date then your holiday will be treated as a cancellation and subject to the necessary cancellation fees.  

Do you charge booking fees?

No. There are no hidden extras.  


Is it really cheapest to book direct through you?

Yes indeed it is. Please give our helpful team a call if you have found the exact same stay for cheaper elsewhere. 

 

What is the cancellation policy?
All cancellations must be made immediately by phone call and then after in writing.

All cancellations are subject to a £35 admin fee.

Cancellation fees are based on the number of days before the start date of your trip that we receive your notice to cancel (or on which you are deemed to have cancelled). Charges are as follows:

More than 90 days = 25% of total cost (or 50% of booking deposit)
60 to 90 days = 50% of total cost (or 100% of  booking deposit)
31 to 59 days = 75% of total cost
30 days or less = 100% of total cost

 

We need to change the dates of our holiday, is this possible?

Sometimes plans need to be amended and we totally understand. Please email or call us to discuss this.
 

Can I bring my pet on holiday?

Please check that the property welcomes dogs before booking. Our team can advise on the best property for your requirements and are available to assist with any queries. After all, your dogs need a holiday too! Plase note pet charges may apply. 
 

What are the pet terms and conditions?
Our pet terms and conditions can be read here.

Is there a fee to bring my pet?

Yes, the fee is £35.00 per pet. We ask all guests to declare any pets upfront at the time of the booking. Failure to report any pets inside the property could result in a loss of your security deposit.


When will I receive arrival instructions?

After booking, you will receive a link to your Digital Guest Guide. This will contain everything you need to know about your stay including key access information. The key code will become visible within your Guest Guide on the day of your arrival. 
 

When can I check-in?

Most of our properties offer a 3pm check in. For some of our larger properties check in is 4pm. Please check the property listing, or if you have already booked, you will find the relevant details for your property in your Digital Guest Guide. 
 

Can I check-in early?

Early Check In can be requested for an additional surcharge. Whilst we try to accommodate this wherever possible, it depends on the schedules of the housekeepers and therefore any Early Check In Requests are subject to approval from Saltwater Escapes. You can request this after booking via your Digital Guest Guide. Unauthorised Early Check In is a breach of the booking terms and conditions, invalidates insurance, and may result in the forfeit of your security deposit. 

 

What time is check-out?

Standard check-out time is generally 10am. Please check the property listing, or if you have already booked, you will find the relevant details for your property in your Digital Guest Guide. 

 

Can I check-in early?

Late Check Out can be requested for an additional surcharge. Whilst we try to accommodate this wherever possible, it depends on the schedules of the housekeepers and therefore any Late Check Out Requests are subject to approval from Saltwater Escapes. You can request this after booking via your Digital Guest Guide. Unauthorised Late Check Out is a breach of the booking terms and conditions, invalidates insurance, and may result in the forfeit of your security deposit. 

What happens if I can’t get into my property on arrival?

We send comprehensive arrival instructions for our guests which can be accessed via your Digital Guest Guide so we're confident this shouldn’t happen. If for any reason you have problems accessing the property please call us on 01803 500809. 

 

Where can I park during my stay if there is no onsite parking?
Please contact the team directly and we can advise where to park for each of the properties as each property is different.

 

Can I smoke in the property?

No smoking or vaping is permitted at any of our properties. 

Are towels and linen provided?
Towels and linen are provided, but please bring your own beach towels and if you are at one of our dog friendly properties, please bring towels for muddy paws. If you are using the travel cots provided, guests are asked to bring their own infant bedding. In an effort to reduce water and energy waste, beds will be made up on arrival for the number of guests that have been detailed on the booking.

Are travel cots and high-chairs provided?

This varies per property, so please check the facilities for the property. Please bring your own linen for the travel cot. 
 

What if I break or damage something. Will I loose my security deposit?
Minor breakages (broken glasses etc) are often accidental and is natural wear and tear which we understand. Other damage or breakages will however be assessed in more detail once you have departed and may result in loss of some, or all, of the security deposit. We ask that all damage or breakages no matter how small are reported to Saltwater Escapes immediately so that the guest experience for any subsequent guests is not impacted. 

 

Are swimming pools supervised?

Swimming pools are unsupervised unless stated in the property description. Children must be supervised at all times whilst using the swimming facilities. Whilst every measure possible has been taken to make the swimming area as safe as possible, all facilities are used at your own risk.

 

What are the swimming pool opening times?

Opening times for swimming pools vary by property and will be included in the Digital Guest Guide at each property.  Please note that most outdoor swimming pools on a development are only open from April to September each year, If you have any questions before your stay please contact the team.


What is the process to check accessibility to one of our properties?

Please contact us prior to booking if you have concerns about accessing any potential property you are considering booking. Due to each property being unique and every guests access requirements being different we suggest you contact the team who can answer your questions with regards to the property in question so you can determine if this will be suitable for your stay.

Can I get an online grocery order delivered to the property?

Depending on the location of the property you have booked, you should be able to get a grocery delivery from one of the main supermarkets. Just make sure you remember to pick a delivery time that you will be in to take the delivery and make the driver aware of any special access instructions. 

 

I still haven't found the answer to what I am looking for. How can I contact you?

Telephone – 01803500809
Email – reservations@saltwaterescapes.co.uk
Facebook Messenger

What hours can I contact the team?
Our office hours are Monday - Friday, 9am - 5pm. If we are unable to answer your call please leave a message and we will get back to you as soon as we can. 

 

I have a holiday home in Brixham. How do I let my property with Saltwater Escapes?
We would love to talk to you about how Saltwater Escapes can help. Please see our Owners page and get in touch with us to see how we can help you.

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