COVID-19 Amendments Policy - Updated 14th October 2020

We are pleased to have been safely welcoming guests back to all of our properties since we reopened on 4th July and are committed to ensuring that we are following the guidelines set out by the Government to keep Brixham a safe place for it's residents and tourists alike.  

We will continue to monitor the current situation regarding COVID-19 very closely and as the advice and direction from the Government changes we may need to make some necessary changes to this policy.


Effective for new bookings made from the 14th October 2020, in the event that your area of residence moves into the alert level 'Very High', a local or national lockdown is put in place, or you are unable to travel due to having tested positive for COVID-19 or have been asked to isolate from Track and Trace, then we will offer you a free change of dates or fully refund you for all payments you have made to us.

You can request a change of dates for your stay by emailing enquiries@saltwaterescapes.co.uk.

For bookings made via third parties, the cancellation terms of the operator apply. 

If we have incurred costs in the making of your booking, we reserve the right to make a small charge for these costs not exceeding £50). Proof will be requested for each refund request, 

 

For bookings made before 14th October 2020, the following cancellation terms apply:
 

  • Customers can request a change of dates for their booking.

  • If the new holiday cost is higher than the original booking cost, any increase will be charged and invoiced separately.

  • This policy is applicable for bookings made directly with Saltwater Escapes. 

  • No administration fee will be charged for amending your booking.

  • A credit note (coupon code) can also be requested if no alternative date can be found.

  • If a customer wishes to cancel their booking for any other reason then our standard booking terms and conditions apply. You may want to check your travel insurance policy to ensure you have adequate coverage.


COVID-19 Terms and Conditions - Updated 27th June 2020


 

Responsible Travel

Guests must inform Saltwater Escapes if they have displayed any symptoms in the 14 days prior to their arrival or if they have been contacted by Track and Trace. Guests must not travel in this event.


Registration Systems 

The Government guidelines state: “the opening up of the economy following the COVID-19 outbreak is being supported by NHS Test and Trace. To assist with this service Saltwater Escapes will be keeping a temporary record of customers and visitors for 21 days and assist NHS Test and Trace with requests for that data if needed. Guests will be required to provide their Name, Address, Telephone Number and Email Address. This shall be used for no other purpose other than to assist with Track and Trace.

Adherence to Latest Government Guidelines

Guest parties should be of no more than two households (your support bubble counts as one household). The number of households who can stay in self-catering accommodation is subject to the periodic reviews as informed by the science and public health evidence. The criteria set for each phase of the route map to commence must be met. Guests found to be in breach of this will be asked to vacate the property immediately and will forfeit their deposit.

It is the responsibility of guests to ensure they are following social distancing guidelines as well as practicing good hand hygiene in particular when returning to the property from outdoors, as well as after using the toilet, coughing or sneezing.

 

Suspected COVID Cases and Guest Self-Isolation 

If a guest presents themselves with symptoms of COVID-19 or is asymptomatic but declares the need to self-isolate, they should be advised to self-isolate according to current government guidance. If a guest is displaying signs of the Covid-19 virus while staying in overnight accommodation for a permitted reason, they should inform the accommodation provider, immediately self-isolate where they are to minimise any risk of transmission, and request a test. If they are confirmed to have Covid-19, they should return home if they reasonably can. They should use private transport but only drive themselves if they can do so safely.

If a guest cannot reasonably return home (for example because they are not well enough to travel or do not have the means to arrange transport), their circumstances should be discussed with an appropriate health care professional and, if necessary, the local authority. Guests should follow government guidance on dealing with possible or confirmed coronavirus (COVID-19) infection. Once the guest has returned to their main residence, they should continue to follow the government guidance on self-isolation, household isolation and social distancing. This will apply to all guests that were present in the property. If the guest has acute symptoms, has breathing difficulties, or their life is at potential risk, seek medical help immediately.

 


Saltwater Escapes Terms and Conditions - Published 1 April 2019

 

Bookings are subject to the following terms and conditions as agreed to at the time of booking. The contract is subject to English Law.

 

Saltwater Escapes, trading as saltwaterescapes.co.uk, hereinafter called “Agency”, act only as agents for (i) the owners of the accommodation (“the Owner”) or (ii) other agencies who themselves act as agents for the Owner. In all circumstances the Contract of Letting is between the guest (“Guest”) and the Owner.

 

The Owner is solely responsible for providing the accommodation and for the safety of all Guests and/or his/her invitees (jointly known as “Guests”). The Agency accepts no responsibility for personal injury to, or death of, any Guests, or loss of or consequential loss or damage to their property, or for other matters over which the Agency has no control, except to the extent such personal injury or death is caused by the negligence or wilful default of the Agent.

 

This agreement is made on the basis that the property (“Property”) is to be occupied by the Guests for a holiday as mentioned in the Housing Act 1988 Schedule 1 paragraph 9 and the Guests acknowledge that the tenancy granted by this agreement is not an assured tenancy and that no statutory periodic tenancy will arise when it ends.

 

A contract between you and the owners will come into existence when payment is received and your booking accepted by us the Agency issuing you the Guests a confirmation of booking for the holiday dates shown in the rental agreement. When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by post or email. The contract binds you & all the members of your party. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking.

Payment Terms and Conditions
A deposit of 50% of the holiday price is payable at the time of booking. Bookings made less than 60 days before your arrival date must be paid in full at the time of booking. The balance must be paid so as to arrive no later than 60 days before the commencement of your holiday. If the balance is not received by the due date then your holiday will be treated as a cancellation and the Guests will remain liable to pay the balance of the rent.

Cancellation Policy
All cancellations must be made immediately by phone call and then after in writing.

Cancellation fees are based on the number of days before the start date of your trip that we receive your notice to cancel (or on which you are deemed to have cancelled). Charges are as follows:

More than 90 days = 25% of total cost (or 50% of booking deposit)
60 to 90 days = 50% of total cost (or 100% of  booking deposit)
31 to 59 days = 75% of total cost
30 days or less = 100% of total cost

We strongly advise that you take out comprehensive travel insurance. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation. 

 

Unless we say otherwise in these booking conditions, unfortunately we or the owner or service provider will not be legally responsible either jointly or individually for any compensation if we or they are prevented from carrying out our responsibilities under this contract as a result of events beyond our control. This means an event we or they could not, even with all due care, avoid, including: strike, lock-out or labour dispute; natural disaster; acts of terrorism, war, riot or civil commotion; malicious damage; keeping to any law or governmental order, rule, regulation or direction including advice from the foreign office to leave or avoid a certain country; accident; breakdown of equipment or machinery; insolvency or bankruptcy of an owner; fire, flood, snow or storm; difficulty or increased cost in getting workers, goods or transport; and other circumstances affecting the supply of the arrangements.
 

If only one person in your party needs to cancel, this will not normally affect the total cost of your booking unless you cancel any travel arrangements or extra services which are charged on a ‘per person’ basis. In these instances, the owner may provide a refund of any per person charges remaining after taking off any applicable cancellation charges.

 

Your booking will not be cancelled by the owner except in exceptional circumstances beyond our control. Notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your holiday in this circumstance. Our liability for cancellation will be limited to payments made to us.
 

The number of persons using the accommodation at any time must not exceed the amount stated as the maximum occupancy of each individual property. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition.

 

Group bookings such as stag/ hen parties are not allowed. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition.

Security Deposit Policy
Certain properties marketed by the Agent require that a security deposit is paid in respect of the contents and general condition of the Property. Should this deposit be required the monies shall be held by the Agent until such a time (usually 7 days after completion of the Holiday) as the Agent or Owner has inspected the Property. The balance will then be returned to the Guest (less any deductions). A copy of the Agent’s security deposit policy document shall be made available at the Agent’s registered office or supplied to the Guest upon written request.

 

The owner reserves the right to make a charge to cover additional cleaning costs if Guests leave the property in an unacceptable condition.
 

Pricing on Saltwaterescapes.co.uk
Every effort is made to ensure our online prices are accurate. If a genuine mistake is made with a room rate we pledge to contact you within 48 hours to inform you of the correct price where you will be given the option to proceed or cancel the booking (with no penalty). Whilst this eventuality is highly unlikely to happen, please understand that on rare occasions errors may occur.

 

All prices quoted include VAT where applicable at current rates.


Bookings Terms and Conditions
Due to the unique nature of the properties advertised on our website the Agent is unable to guarantee that they are suitable for disabled access. The Guest is therefore advised to request an access statement or enquire with the Agency as to the suitability of the property prior to booking.

 

Bookings cannot be accepted from persons under eighteen years of age.
 

The owner reserves the right to refuse a booking without giving any reason.
 

We or our representative reserve the right to enter our properties at any time to undertake essential maintenance or for inspection purposes.

 

In the event that the Property becomes unavailable for reasons beyond the control of the Agent, the Agent will make every effort to find a suitable alternative property for the Holiday Period, but otherwise the Holiday Rental and any other sums paid by the Guest will be refunded. The Guest will have no further claim against the Owner or the Agent.

 

Bookings normally commence at 2pm unless otherwise agreed and guests are required to vacate the property by 11am on the day of departure unless stated otherwise. This allows the accommodation to be thoroughly cleaned and prepared for incoming guests.

 

By booking via the Agency, you consent to receive our email newsletter. If you wish to unsubscribe from the newsletter you can do so at any time by emailing us.
 

The Booking Conditions will apply to all confirmed bookings.
 

These Website Booking Conditions supersede all previous editions.

The Agency may as part of a booking introduce Guests to the goods and/or services of third parties. The Agency shall not be treated as an agent for any such third parties, and any contract for the supply of such goods and/or services shall be between the provider and the Guests.
 

All electronic data transferred pursuant to these terms and conditions remains the property of the Agency or their agents and may not be replicated in part or whole without the Agency’s prior written permission. Electronic data will not be preserved indefinitely by the Agency.


Pet Terms and Conditions

No pets are permitted in the Property except where the Property description allows a particular type of pet at the Property; or an assistance dog is required by a Guest or a member of the Guest’s party, and this has been communicated to the Agent at the time of booking or immediately thereafter if such booking was made online. In such circumstances, the assistance dog’s identification book must be presented to the Agent upon request.
 

Under no circumstances should the number of such pets exceed that which has been permitted by the Agent or Property.
 

A fee of £25 (specified at the time of booking) per pet will be payable in respect of each week or part week occupation. Pets are not allowed on the furniture or in any bedrooms within the Property. Further restrictions may apply, please contact the Agent to discuss. Pets must: (a) not be left alone at the Property at any time; (b) be house trained; and (c) be at least 6 months old.

The Guest is responsible for cleaning up after their pet and removing as much pet hair as possible from the Property by the end of the Holiday.

If in the reasonable opinion of the Agent the Property requires additional cleaning following a pet’s stay (including but not limited to removal of pet hairs and carpet cleaning), this will be charged to the Guest. Guests are advised that even where the Property does not accept pets, it cannot be guaranteed that the Property has not had animals in it in the past

Smoking
Smoking anywhere on the premises will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to and any damage or extra cleaning caused by pets or smoking will be at the expense of you. 
In making a booking you accept responsibility for any theft, breakage or damage caused by you or any member of your party and agree to indemnify the owner in full for any loss that they may incur as a result.

Liability

Guests acknowledge that some of the properties may have inherent dangers including unfenced swimming pools, dry stone walls, un-gated access to roads, staircases, unfenced drops etc. Guests acknowledge that they are responsible for taking all necessary safety precautions for themselves and their guests and neither Saltwater Escapes nor the Owners accept any liability for accidents causing death, sickness or bodily harm howsoever caused. The Agency and Owners deny any liability or claims in the event of incidents occurring whilst occupants or guests are under the influence of alcohol or any non – therapeutic drugs. The limitation of liability for any claim against the Agency and the Owners of the property for whatsoever cause is limited to the total amount of rental paid to the Agency by the Guests.

 

We have compiled the information on our website www.saltwaterescape.co.uk (“the Website”) as accurately as possible at the time of going to press. However, facilities may be altered or withdrawn for reasons outside the Agency’s control, in which case we cannot accept responsibility. We make every effort to ensure that the property details supplied to us by the Owners are accurately reproduced. Mistakes may occur from time to time, and confirmation should be requested prior to booking. Guests accept that minor differences between text/photograph/illustrations on the Website and the actual property may arise. We cannot accept responsibility should the property not conform to the Guests standards. If a facility is particularly important to you, please check with us prior to your booking.
 

During Your Stay
All properties are privately owned by our owners and we expect all guests to enjoy the facilities and treat the property with the same respect that they would with their own property.

 

Please treat the facilities & accommodation with due care so that other guests may continue to enjoy them. In the event that you notice damage in your accommodation please let us know immediately so that we can take the appropriate action. If there have been any breakages during your stay, we would be grateful if you could advise us before you leave. The accommodation will be inspected at the end of the holiday & you may be charged for any loss or damage found. Guests are liable for the full cost of any damage caused to or within the Property during the Holiday. By accepting this agreement Guests agree that the Agency may take a payment in respect of any damage from the Tenant’s credit or debit card up to the value of the damage caused.
 

Guests are reminded to please lock the doors and close the windows when the property is left unoccupied. If your property has an alarm please remember to set this when the property is unoccupied.

 

Guests shall keep the Property and all furniture, fixtures, fittings and effects in or on the Property in the same state as found on arrival. Guests are reminded to leave the Property in the same state of cleanliness and general order in which it was found.

Please note that in the event that any keys issued are not returned at the end of your stay, then the cost of replacement including if new locks are required to be fitted will be charged to the guests.

Guests may in no circumstance re-let or sublet the property, even free of charge.
 

The Free Wi-Fi internet connection is available (at no extra cost) subject to technical availability. It may not be available 24 hours a day and is provided for pleasure not for business purposes.
 

The owner shall not be liable for any temporary defect or malfunction of any equipment, machinery or appliance in the building or grounds.

 

Neither the Owner nor the Agency accepts responsibility for work taking place outside the boundary of a Property, or for noise or nuisance resulting from third party activity over which the Owner or the Agency has no control.

All inventory must remain in the property as found on arrival and not be taken to another property.

Children under 18 must be supervised by their parents/guardians at all times.
 

We reserve the right to terminate a holiday without compensation where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others.
 

Any problem or complaint which the guests may have concerning their holiday must be immediately reported directly to the Agency or Property Manager within 24 hours of discovering an issue and we will endeavour to put matters right. Any complaints reported after the Guests have returned from holiday will not be considered by the owner.

 

Changes to Terms and Conditions

We reserve the right to make reasonable amendments or additions to these terms and conditions without notice.

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